Privacy Policy

20th January 2025

Unique Support Hub (USH) Limited, with company registration number – 16083147 provides the services as offered on the websitewww.uniquesupport.org.

Data Protection

For the purposes of the Data Protection Act 1998 and the General Data Protection Regulation (GDPR) of 25th May 2018, amended on 1st January 2021 by regulations under the European Union (Withdrawal) Act 2018, we are the data controller according to article 4(7) of the GDPR.

Commitment to Privacy

We are fully committed to safeguarding the privacy of all the visitors using our website. By publishing this policy, we aim to make it simple and straightforward for our users, customers, and the general public to understand the types of data we collect and store, why we do so, how we receive and/or procure that information, and the rights you have with respect to your data in our possession.

Contact Information

Unique Support Hub (USH) Limited, 52 Upper Street, London, N1 0QH.
Email: info@uniquesupport.org
Phone: +44 74-5942-5015

What Information We Collect

In order for us to provide our services, it is necessary for us to collect data. This information allows us to identify who you are for service purposes, securely share data when required, and contact you in the usual course of business activities. Below is the type of information we may collect:

For Service Users:

  • Personal Information: Name, gender, date of birth, profession, nationality, interests, etc.
  • Contact Information: Email, phone number, residential address, and relevant references.
  • Financial Information: Bank details, credit/debit card numbers.
  • Statistical Information: Online preferences, movements, trends, etc.
  • Device Information: Hardware model, operating system, browser type, and mobile network details.
  • Information You Send Us: Personal correspondence and third-party references.

For Staff (Including Volunteers):

  • Personal Information: Name, gender, profession, qualifications, nationality, insurance details.
  • Contact Information: Email, phone number, residential address.
  • Financial Information: Bank details.
  • Statistical Information: Preferences, work habits, and work history.
  • Device Information: Hardware model, operating system, browser type, and mobile network details.

Information Automatically Collected

When visiting our website, we may automatically collect technical data, including:

  • IP address
  • Geographical location
  • Browser type
  • Operating system
  • Referral source
  • Length of visit and navigation patterns

How We Collect Your Personal Data

We use different methods to collect data:

  • Direct interactions: Via forms, phone, email, or other communication channels.
  • Automated interactions: Through website cookies and analytics tools.
  • Third-party sources: Information received from verification agencies, references, or public databases.

How We Use Your Information

We will only use your personal data when permitted by law. Common uses include:

  • Providing our services
  • Managing customer relationships
  • Marketing communications (with consent)
  • Fraud prevention and security
  • Improving our services

Data Retention

We will retain your personal data only as long as necessary to fulfill our services and legal requirements.

Third-Party Services

We may engage third-party services for operational purposes, but your data will not be shared for direct marketing without your consent.

Cookies

We use cookies to enhance user experience. You can manage cookie preferences through your browser settings.

Your Rights

You have the right to:

  • Request access to your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to data processing

If you wish to exercise any of these rights, contact us at info@uniquesupport.org.